FAQs

These are the most asked questions by our customers. If you don't find the answer you are looking for down below, shoot us an email at sealift@thenorthernshopper.com 




Sealift Destinations (Regions)


A: In order to serve you better, you will need to select a region/destination before continuing to shop on our sealift online store. Once you select one of the regions, you'll be able to start shopping.

Here is table of the regions/destinations with their respective communities.


High Arctic Foxe Basin South Baffin Kivalliq Kugaaruk Kitikmeot Sanikiliuaq
Arctic Bay *Igloolik Kimmirut Arviat Kugaaruk Cambridge Bay Sanikiliuaq
Clyde River Naujaat (Repulse Bay) Kinngait (Cape Dorset) Baker Lake Kuglutuk
Grise Fiord Sanirajak (Hall Beach) Pangnirtung Chesterfield Intel Gjoa Haven
Pond Intel Coral Harbour Taloyoak
Qikiqtarjuaq Ranking Intel
Resolute Bay Whale Cove


*Note:Iqaluit and Igloolik have their own destination ports. Please select either Iqaluit or Igloolik if you'd like your cargo to sail to your destination of choice before beginning your online shopping.




Shopping & Procurement


A: Depending on the store, yes.
A: Yes, of course. Please deliver Monday to Friday between 9:00 - 16:00 or by Appointment. Sorry, no Sundays, or after 16:00. Saturdays by special appointment only.

Delivery Address (For Online Orders and Customer Drop-offs):

Customer Name c/o Northern Shopper

46 Antares Drive, Unit 1, Nepean, ON, K2E7Z1
A: Yes of course. Ship to:

Client Name c/o Northern Shopper

46 Antares Drive Unit 1

Ottawa, ON, K2E7Z1

Never ship us Dangerous Goods without forewarning us. Dangerous Goods are things like batteries, strong chemicals, compressed gases, ammunitions/explosives or things that can go boom.
A: We provide a catalogue from Costco and Sobeys, and we can also prepare a quote for cases found at traditional big box grocery stores such Sobeys, and finally, from Natural Food distributors like ONFC.
We do ship alcohol. Learn how to place alcohol orders here.

Please place your order online at LCBO.com, using 1980 Bank St. Ottawa as the pickup location.

Please contact us to find out who to put down as the pickup person.

Note, you must email (sealift@thenrothernshopper.com) or text (867-222-4784)a valid government ID showing you are 19+. You must also email or text a photo of your valid permit.
A: There are other sealift procurement companies that do this better than us. We will be happy to recommend someone who can take care of your lumber needs and we would love the opportunity to be able to take care of your non-lumber needs. Of course, if it is just a small list for a DIY project, we are more than happy to supply this lumber for you.




Payment & Refunds


A: We require 100% of the estimated cost of products that we must purchase for you, before beginning your lift.
A: We accept interac e-transfer, Visa, Mastercard, Amex, Cheque, and EFT. The only form of payment we do not accept is cash. All invoices are in Canadian Dollars and shall be paid in Canadian Dollars. We also accept payment plans in some circumstances. Please inquire prior to paying the deposit.
A: We guarantee the enjoyment of at least some of the BBD. Please consult the Damage Claims Section of your Sealift Contract. Note, Best Before Dates are not Expiration Dates. Best Before Dates are dates that food manufacturers guarantee the perfect taste and texture. After the Best Before Date has passed, the products may begin to lose their taste, or the taste and texture may change, but the product is not necessarily expired. Most products continue to be enjoyable well past their Best Before Date. However, baby formula and medicines do have a stated Expiration Date and should not be used past that date.
A: We will guarantee 3 months or more remaining on the Best Before date.
A: We do have a special rate for not-for-profit groups. Please contact us directly to discuss your project.
If you are having issues placing your order, please contact our team at sealift@thenorthernshopper.com or call 613-224-1549 between Monday and Friday, 9am to 4pm (we are closed for all Stat holidays)